Presales service To assist customers in selecting generator set’s capacity, function and type according to customers’ detailed conditions; To offer suggestions concerning generator room’s design and generator installation according to users’ detailed conditions; To meet users’ different requirements for special design, and offer professional services like functional upgrade & reconstruction of generator sets (excluding standard generator set) like automatized generator set, low-noise generator set, trailer power station, tank-type power station, full automatic combined generator set, power distribution equipment, and existing generator set. Random and site service To provide complete instruction manual for the entire system at random; To provide technical instruction for generator set’s installation and utilization, including installation suggestions and electric connection; To conduct commissioning to generator set and site training to users, as well as assist users in bettering examination & acceptance work. After-sales service To direct daily maintenance without charge; To resolve customers’ hard nuts in using course, and offer relevant technical support; To provide end users with computer-based file, tracking service, periodical patrol inspection, and lifelong maintenance; After receiving the feedback on quality problems from users, we will make response immediately or arrange after-sales service personnel to resolve problems on site, in an effort to provide satisfying service for the users; We provide quality spare parts all the year round, and the maintenance engineers can offer technical support at any time. |