To assist customers in selecting generator set’s capacity, function and type according to customers’ detailed conditions;
To offer suggestions concerning generator room’s design and generator installation according to users’ detailed conditions;
To meet users’ different requirements for special design, and offer professional services like functional upgrade & reconstruction of generator sets (excluding standard generator set) like automatized generator set, low-noise generator set, trailer power station, tank-type power station, full automatic combined generator set, power distribution equipment, and existing generator set.
Random and site service
To provide complete instruction manual for the entire system at random;
To provide technical instruction for generator set’s installation and utilization, including installation suggestions and electric connection;
To conduct commissioning to generator set and site training to users, as well as assist users in bettering examination & acceptance work.
To direct daily maintenance without charge;
To resolve customers’ hard nuts in using course, and offer relevant technical support;
To provide end users with computer-based file, tracking service, periodical patrol inspection, and lifelong maintenance;
After receiving the feedback on quality problems from users, we will make response immediately or arrange after-sales service personnel to resolve problems on site, in an effort to provide satisfying service for the users;
We provide quality spare parts all the year round, and the maintenance engineers can offer technical support at any time.